How do I Void a Transaction?

* PLEASE NOTE * A credit card purchase that a seller cancels after it has been authorized but before it has been settled. A void transaction does not appear on the customer's credit card statement, though it might appear in a list of pending transactions when the customer checks their account online.

1.  From the Main Menu > Quick Tools > Select Unsettled Transactions

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2.  Double Click on the Customer/Transaction that you want to Void.

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3.  Click on the VOID button located in the top right of the Transaction Details window.

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4. Click on the 'Yes' button under Confirm Void

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5. Under QuickBooks Payment Record Found - Click on 'Yes' for 'Are you sure you want to Delete this Payment Record?'

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6.  Click on 'Close' Complete.