How do I Refund a Customer? (Payment came through Authorize.Net)

Modified on Wed, Sep 13, 2017 at 2:56 PM

1.  From the Main Menu > Authorize.Net > Transactions > Select your Search Method



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2. Once Open, Double Click on the Transaction you want to Refund.



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3. Click on the Refund button at the top right of the screen.



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6.  Choose your Refund Options from the Refund Transaction window and then click on the 'Process Refund' button.

    If you want the client to receive a receipt of this Refund, please be sure to check the box below.



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7.  Fill out the Credit Memo / Return Receipt.  Be sure that the totals match as the Refund cannot exceed the original amount.

    Click on 'Process Return' when done.



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8. Once Transaction has been approved, click on 'Close' to complete.


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